People ask us how to know when administrative people “own” their jobs. What behavior convinces us that we can depend on them? How do we know when they take responsibility for the outcomes related to their performance? When can we stop worrying about them and stop micromanaging them? It’s when they become proactive. One dictionary [...]

Find Good People – Make Great People
People always ask us what we look for in a job applicant because we had such a great staff. Sure, we looked at qualifications, but we looked beyond that. We wanted people who were not only qualified, but also had foundational qualities we could build upon. We wanted to see our staff achieve the highest [...]

A College Degree Can Give You an Entrepreneurial Edge
This year’s grads face serious employment challenges, but there’s probably never been a greater opportunity to create your own job. According to Robert Reich, former US Secretary of Labor, the job prospects look rather dim due to the economic down turn. He cites some trends that may throw into question the very value of a [...]

Job Descriptions – A Portrait or Snapshot
Job descriptions seem to have a certain amount of authority built into them. They can describe the job for the new hire and be a reference for the last word in duties. The problem is that nothing remains the same for very long. Constant operational changes and market pressures can make even new job descriptions [...]

5 Ways to Increase Your Service Business
In this two part series we are addressing service businesses. Last time we identified a way of classifying your clients and customers. This time we will offer some ways to increase your business. Your goal is to get more referrals. These are new customers who were sent to you by your existing customers. They will [...]