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Take the Time to Explain the Reasons – Part 1

Training without explaining is like trying to program a computer. The computer will only do what it’s been programmed to do. It will not know why it’s doing it and its approach to the job will be limited to what it’s been directed to do. That approach to training staff has become more and more popular, because it’s easier to explain what you want done than why you want it done. Some say anything more is just too much… Read More

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Put Your People on the Same Team

No matter what kind of business you think you’re in, you quickly find out you are in the personnel management business. With careful hiring, mentoring, recognition, and compensation plans, your people can be your greatest asset.
Recurrent, personnel issues can be a distraction to you and your staff. Some react to personnel problems by firing the offending parties. Occasionally this may be necessary, however the… Read More

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7 Tips to Being Proactive – the Key to Job Advancement

People ask us how to know when administrative people “own” their jobs. What behavior convinces us that we can depend on them? How do we know when they take responsibility for the outcomes related to their performance? When can we stop worrying about them and stop micromanaging them?
It’s when they become proactive.
One dictionary defines proactive as “the ability to initiate change rather than reacting to… Read More

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World’s Best Sale Pitch: “My Product will help you Increase Sales”

We’ve spent over two decades in sales, and it’s true – nothing happens until the sale is made. We have a friend who described her sales job as “conveying the value proposition of (her) product to (her) buyers.”
There are many books written on the subject of sales, sale techniques, and best closing strategies. We’ve often said the best sales person is the “Assistant Buyer”. The key to sales success… Read More

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Successful Hiring takes Preparation, Permission and Patience

No matter what business you think you are in, you wind up in the personnel management business. Your first hires will require a great deal of your time and energy with no guarantees. Your way may conflict with their previous way of doing things.
For the most part, great employees are not found, they’re made. In order to delegate and allow your company to grow, you really have no choice.
All this takes time, energy, preparation… Read More

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Find Good People – Make Great People

People always ask us what we look for in a job applicant because we had such a great staff. Sure, we looked at qualifications, but we looked beyond that.
We wanted people who were not only qualified, but also had foundational qualities we could build upon. We wanted to see our staff achieve the highest and best use of their talents – many of which did not manifest for a year or so.
We looked for enthusiasm, confidence, honesty… Read More

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Grow Your Business Faster by Sharing the Wealth

Henry Ford used to say he’d rather have 1% of what a hundred others made working for him, than 100% of what he made by himself. Some business owners want to have it all, but in the process, cut off the very folks they need to get what they want.
Our business colleagues have chastised us for “overpaying” our sales people. They’d say, “Aren’t you afraid they will make more than you?” Actually, we had several sales… Read More

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Discover Your Strengths and Weaknesses Before You Start Your Business

The right business for you is a combination of opportunity, preparation and resources. It’s more of a discovery than a choice. You will not have the world of all possibilities to choose from, but if you analyze your strengths and weaknesses, you can identify the opportunities that are plausible.
The key to success is to understand what you have an abundance of and what you need more of. We all have a tendency to think we… Read More

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Hand-written Note

Business Manners that Pay

The simple accommodations you make for your coworkers, boss, customers, and vendors cost you nothing, but give you a subtle yet strong advantage.
These are common, time-tested courtesies that are unfortunately not so common anymore.
Although not taught in business school, they can positively affect how others relate to you.
Showing consideration for others with whom you have frequent interaction reminds them… Read More

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