ALBUQUERQUE, N.M. —Cyber Monday may have hurt companies across the country.
Nine out of 10 people planned to shop or browse online for Cyber Monday while on the clock, according to the polling firm Omnibus. One out of 5 of them likely spent more than four hours doing so.
For some, the pressure of the holidays leaves them no choice. For others, lunch is simply a logical window.
“I think nine out of 10 executives are doing… Read More

Cyber Monday Shopping at Work

Corporate Structure Can Turn Information into Currency – Part 1
The corporate structure is based on a division of labor into specialized groups who tend to isolate themselves from the rest of the company. Each division has its own professional organizations that reinforce this view. Within these divisions of labor are further structural elements that stratify the chain of command into pyramid-like structures.
Although these structures seem unavoidable just to get the job done,… Read More

Put Your People on the Same Team
No matter what kind of business you think you’re in, you quickly find out you are in the personnel management business. With careful hiring, mentoring, recognition, and compensation plans, your people can be your greatest asset.
Recurrent, personnel issues can be a distraction to you and your staff. Some react to personnel problems by firing the offending parties. Occasionally this may be necessary, however the… Read More

Listen to and Learn from your Sales Staff
In the previous post we examined some of the ways your well-meaning office, marketing, production and accounting staff may come up with “cost-saving” suggestions than can actually hurt sales.
When little things go missing or the package gets simplified in the name of production efficiency, you may hear “It hasn’t affected sales”…yet! Or, “Our sales are still strong” implying all you were doing… Read More

Beware of “Money Saving” Suggestions from Your Non-Sales Staff
Let’s start by realizing that there are really only two divisions in every company, Sales and Sales Support. Since Sales Support includes everyone not in Sales, Sales Support consists of Production, Accounting, Marketing, and so on. Without sales there is simply no money for Sales Support salaries. Still, Sales needs Sales Support to perform.
The Sales people are doing their job out in the field. The non-sales… Read More