Tag Archives: Customer service
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Protect Your Most Valuable Small Business Investment By Saving Time

An OfficeMax survey of small businesses showed that 4 billion hours are spent each year on routine operations that could be done more efficiently. Almost half of the business owners stated these efforts drained them of their motivation for growing the business. Look for those tasks in your office and automate them, outsource them, or get them done more efficiently. Don’t let them rob you of your desire to build… Read More

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Doubt the Doubts Interview with Paul Blais

EPISODE 95 MICHAEL HOULIHAN

Posted on October 26, 2013 by Paul Blais

Podcast: Play in new window | Download

Michael Houlihan, author of the New York Times bestseller The Barefoot Spirit: How Hardship, Hustle, and Heart Built America’s #1 Wine Brand, started the Barefoot Wine brand with Bonnie Harvey in their laundry room in 1986, made it a nationwide bestseller, and successfully sold the brand to E&J… Read More

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Customer Service Trumps Price

Brian Tracy, our mentor and author of more than 60 books on business and sales, says if you really want to be successful, ask yourself this question: “How can I increase my service to my customer today?” We couldn’t agree more.
Getting to know your customer is the first step in increasing customer service. What is your customer’s business and needs? How can you deliver your product or service in a way that will remove… Read More

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Build Your Business using Guiding Principles – Part 4

The critical decisions we make in business are guided by our attitudes toward our employees, our creditors, our vendors’ representatives, and our customers. How we treat these people is based on our perceptions, opinions, and attitudes.
In this series, we have endeavored to demonstrate how our guiding principles affect our success. By putting ourselves in the other person’s shoes, we get an objective view… Read More

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Sales Professionals Deserve our Respect

From the outstanding musical, “The Music Man” to the hilarious movie, “Used Cars,” people in the sales profession have long been saddled with an unfair stereotype. Yet, without sales, few businesses would succeed.
Our economy relies on hundreds of thousands of salespeople that most of us never see, but their skills are responsible for our high standard of living. They call on the buyers who produce and sell… Read More

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Put Your People on the Same Team

No matter what kind of business you think you’re in, you quickly find out you are in the personnel management business. With careful hiring, mentoring, recognition, and compensation plans, your people can be your greatest asset.
Recurrent, personnel issues can be a distraction to you and your staff. Some react to personnel problems by firing the offending parties. Occasionally this may be necessary, however the… Read More

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World’s Best Sale Pitch: “My Product will help you Increase Sales”

We’ve spent over two decades in sales, and it’s true – nothing happens until the sale is made. We have a friend who described her sales job as “conveying the value proposition of (her) product to (her) buyers.”
There are many books written on the subject of sales, sale techniques, and best closing strategies. We’ve often said the best sales person is the “Assistant Buyer”. The key to sales success… Read More

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Kindred Spirits, Fellow Travelers, and Strategic Partners

One of the most effective and often over-looked resources to build and grow your business  is strategic alliances. “Partnerships” with other businesses and organizations who benefit by your success can help you meet your bills, get the word out about your company, and improve your image.
Who succeeds if you succeed? As your business begins to grow and gain traction, you may find new allies you didn’t know you… Read More

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5 Ways to Increase Your Service Business

In this two part series we are addressing service businesses. Last time we identified a way of classifying your clients and customers. This time we will offer some ways to increase your business.
Your goal is to get more referrals. These are new customers who were sent to you by your existing customers. They will only do that for you if their first experience was beyond their expectations.
How then can you ensure that their… Read More

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How to Improve your Service Business

Over half of all businesses are service businesses. These industries include many professions from legal and engineering to hair cutting and plumbing. All these services require excellent management, positive company culture, and most important, return clients.
Brian Tracy says, “If you want to be successful, ask yourself this question: How can I increase my service to my customer today?”
More than any… Read More

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