Last Friday, Michael Houlihan and Martin Jones were honored at VinoPro’s award dinner at Benziger Winery in Glen Ellen, CA.
Martin and Michael’s wine country consulting business, Houlihan and Jones, was responsible for helping to establish the business foundations necessary for this company’s incredible success.
VinoPro, is now the largest outbound, outsourced, telemarketing company in the wine… Read More
Inc. 500 “INSANE REVENUE GROWTH” VinoPro Award Dinner
5 Ways to Increase Your Service Business
In this two part series we are addressing service businesses. Last time we identified a way of classifying your clients and customers. This time we will offer some ways to increase your business.
Your goal is to get more referrals. These are new customers who were sent to you by your existing customers. They will only do that for you if their first experience was beyond their expectations.
How then can you ensure that their… Read More
How to Improve your Service Business
Over half of all businesses are service businesses. These industries include many professions from legal and engineering to hair cutting and plumbing. All these services require excellent management, positive company culture, and most important, return clients.
Brian Tracy says, “If you want to be successful, ask yourself this question: How can I increase my service to my customer today?”
More than any… Read More
Making Mistakes Right
Everybody makes mistakes, so why not take advantage of them? If your company culture does not give permission to make mistakes, your staff will hide them.
They’ll want to ‘fix’ it fast and hope you never find out. They may be the only ones who know how to fix it, and they, or someone else, are likely to make the same mistake again. Here are some tips on how to turn mistakes into assets.
1) Give your staff permission to make… Read More
Does Your Company Culture Give Rise to Great Ideas?
Some people think “culture” is what you get in your yogurt. So called “company culture” starts from the top and permeates throughout your organization. The attitudes, principles, philosophies and values of owners like you and your managers shape the decisions, actions, and motivation of your employees.
The morale of your people and the impressions of your vendors and customers are greatly impacted by your… Read More
