When the producers of any product first go into business, they tend to think they are in the production business. In fact, if they are to succeed, they are in the Distribution Management business. Distribution Management trumps production because without it, your product may never make it to the shelf – no matter how good your product is.
With a good understanding and implementation of distribution management, you… Read More
Distribution: The Distance between a Great Product and a Sale – Part 3
Your Customer Service Department is much more than Complaint Resolution
Ever since the beginning of Return Desks and 800 numbers, companies have become more directly accountable to their consumers for quality and value. Before their existence, customers would just buy another brand if they were dissatisfied. Today most companies have a department or person dedicated to “customer service”. Rather than merely a complaint center, see it as the place where your company gets real and… Read More
How to Build a Brand Without Advertising
Brand recognition is the life blood of any product that passes through distribution channels. Building your brand to the point of significant market share takes years, and conventional advertising can be financially infeasible, especially for new product manufacturers.
In today’s world, the public demands transparency. Your customers want to know what your company stands for besides the product you sell.… Read More
